Full-Time Customer Care / Experience Representatives Careers at Konga.com Online Store

·         Receives customers’ requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information and routes the request to the proper person

·         Analyzes transactions, corrects records, and adjusts errors.

·         Searches Company records to fulfill customer requirements

·         Traces status of orders

·         Resolves customer questions related to orders, takes orders as needed

·         Maintains liaison with other departments for order completion

·         Writes up order, mails catalog, samples, and similar data to customer, as required

·         Responds to customers’ requests via telephone or mail using available resources

·         Contacts customers to ascertain data omitted on orders.

·         Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services and similar data as required.

·         Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received.

Requirements:

·         One (1) year’s experience.

·         Knowledge and ability-English and grammar

·         Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.

·         Ability to compose correspondence

Interested candidates should fill applications form at:

15th February, 2013