Full-Time Stanbic IBTC Bank Recruits Personal Banker (Nov. 2012)

Job Description

Standard Bank is the largest financial institution in Africa and also our very visible brand name, award-winning solution, as well as strong worldwide existence assists us preserve our market-leading position. We place massive value on the talent of our people to drive our continued success, and also to sustain our plans for development. We now require a talented and also resourceful Personal Banker to help us satisfy our company objectives as well as create customer commitment.

We are recruiting to fill the below position of:

Job Title: Personal Banker
Job ID10159

Job Description

Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based clients
Achievement of acquiring, expansion, cost management and customer retention targets
Provide customers with basic day-to-day services

Accountabilities/KRA

Motivate credit applications for facilities according to laid down procedures.
Selling all products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms.
Strategize on marketing the products to beat the other players in the market i.e. competitors.
Advice customers as well as prospective clients on all banking issues as well as financial matters. Advise management on preferred changes in offering services to customers basing on their feedback.
Maximising return from existing and new customers on banks product through cross selling offered by other business units.
Identify major risks affecting clients and to ensure necessary steps are taken to measure, monitor and control these risks.
Portfolio management to ensure low risk and minimum write offs.
Prepare facility letters after vetting from credit department within turnaround times.
Action queries and instructions from clients.
Explain products and procedures clearly and in a factual manner.
Collect all necessary mandates forms for new accounts.
Open accounts according to laid down procedures.
Attend to renewal and early repayments of investment accounts.
Portfolio Management- ensure that all records are kept in order and up to date.
Ability to sell Gold products such as VAF, Home loans and Investment products.
Ability to work independently with minimum supervision in the branch of domicile.
Ability to relate amicably with credit dept. to motivate for credit approval within a reasonable time frame.

Required Skills and Qualifications

Detail conscious- methodical, accurate, precise and systematic.
Complete job once started. Concerned about meeting deadlines.
Emotionally mature- remains calm under pressure avoids outbursts.
Integrity- does what he/she will do, is reliable and consistent.
Sociable- puts people at ease, is quick to establish rapport.
Data rational- is good with data, operates on facts.
Strong service ethic.
Service focussed – goes extra mile in ensuring that needs of others are met and surpassing clients expectations.
Result oriented- ensures tasks result in required output.
Adhering to our Vision and Values Team player.

Required Competencies

Minimum of 2 years banking experience
Strong relationship management background.
Experienced in upholding the highest levels of service.
Experienced in completing credit applications successfully.
Good knowledge of local market.
Previous experience within the consumer banking environment as a Customer Consultant or Enquiries Officer is preferable.

Core Competencies

Mature & professional demeanour.
An effective networker at all levels, both inside and outside the bank.
Ability to identify customers’ requirements for specialist financial/product expertise and advice.
Articulate in the communication/presentation of financial solutions and factual information to customers.
Strong communication, negotiation and persuasion skills.
Independent, socially confident, quick to establish rapport and build credibility with customers.
Fosters confidence among customers.
Ability to educate customers.
Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
Advanced sales and consulting skills.
Achievement orientated, embracing and achieving challenging targets.
Self-motivated and energetic.
Consistent, honest and trustworthy – demonstrating integrity.
Ability to remain calm and focused under pressure and during conflict situations.
Able to have difficult conversations with confidence – declining a pricing/rate concession, effectively communicating a declined loan application to the customer without blaming Credit, etc.
Ability to function effectively within a team.

Application Closing Date
30th November, 2012

Method of Application
Interested and qualified candidates should:
Click here to apply online

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Job Categories: Banking Jobs in Nigeria. Job Types: Full-Time.