Full-Time Standared Chartered Bank Recruitment – Client Relationship Officer

Job Description

Standard Chartered Bank Nigeria – We attract skilled individuals. Not only may they give you the conveniences of their encounter, they also reveal a better, much more private look at the broad assortment of global chances we give.

At the central of the Group’s individuals technique is our focus on worker engagement. Involvement is a crucial driver of productivity and performance, which creates the base of our performance customs. We motivate as well as concentrate on the behaviors that bring to light the really most effectively from every employee, examining their efficiency not just on results yet on just how those results were attained. To more installed these habits we have a compensation software in spot, very carefully created to incentivise our staff members to live our worths every day.

We are recruiting for the position of:

Job Title: Client Relationship Officer

Job ID: 360758
Job Function: Consumer Banking

Job Description
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.

Key Roles & Responsibilities

Achieve branch overall profitability target
Actively grow the Priority & International Banking segment through New to Bank customer acquistion
Implement and execute regular sales activities to generate business for the segment
Increase customer satisfaction and service quality as per established standards
Lead generation through organised sales presentations to groups and organisations
Solicit referals from other parts of the group as well as busines referals to other business units
Maintain excellent customer experience and grow customer loyalty
Portfolio growth
Grow product holdings per customer
Grow the number of customers signed on to alternate channels
Resolve customer complaints within the expected time frame
NIL fraud
Dormant account reactivation
Improve the branch and segment NPS scores
Consistently adhere to local and international regulatory standards

Qualifications & Skills

Strong Banking and Financial Institutions sales experience.
University graduate with strong academic credentials
Sound knowledge of banking products and services, banking procedures, local laws and regulations
Excellent financial market knowledge and competitive awareness
Strong interpersonal and communications skills
Team player who shows initiative and assertiveness
Sales driven
Strong customer service orientation

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Application Closing Date
7th December, 2012

How To Apply
Interested and qualified candidates should:
Click here to apply online

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Job Categories: Banking Jobs in Nigeria. Job Types: Full-Time.